Who we are

SSA Retail Group Limited operates a network of convenience stores and an online grocery platform, providing customers with easy access to quality products and everyday essentials. We are committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws in the United Kingdom. If you have any questions about this policy or how we handle your data, you can contact us using the details provided below.

What Data We Collect

We collect personal information that is necessary to provide our services effectively. This may include your name, email address, phone number, billing and delivery address when you place an order or create an account. We also collect transaction details such as the products you purchase and payment-related information, which is processed securely through third-party payment providers. Additionally, we may collect technical data such as your IP address, browser type, and browsing behavior on our website through cookies and similar technologies to improve user experience.

How We Use Your Data

Your personal data is used to ensure that we can deliver our services efficiently and provide a smooth customer experience. This includes processing and fulfilling your orders, managing your account, communicating order updates, and responding to customer service inquiries. We may also use your information to improve our website functionality, analyze customer behavior, and enhance our product offerings. Where you have given consent, we may send you promotional emails or offers related to our products and services, and you can opt out at any time.

Legal Basis for Processing

We process your personal data only when we have a valid legal reason to do so. This includes processing that is necessary to fulfill a contract with you, such as completing your order and delivering products. We may also process your data to comply with legal obligations, such as maintaining financial records. In some cases, we rely on our legitimate business interests, such as improving our services and preventing fraud. Where required, we will obtain your consent before processing your data, particularly for marketing communications.

Data Sharing

To provide our services effectively, we may share your personal data with trusted third parties. These include payment service providers who process your transactions securely, delivery partners who handle the shipment of your orders, and IT service providers who support our website and systems. All third parties are required to respect your data and process it in accordance with applicable laws. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage & Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. This includes using secure servers, encryption technologies, and access controls to safeguard your information. While we strive to protect your data, no system can be completely secure, and we encourage users to take precautions such as keeping login details confidential.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how visitors interact with our website, and improve overall performance. Some cookies are essential for the website to function properly, while others are used for analytics and marketing purposes. You can control or disable cookies through your browser settings, although this may affect certain functionalities of the website.

Your Rights

Under UK data protection laws, you have several rights regarding your personal data. These include the right to request access to the data we hold about you, request corrections if the information is inaccurate, and request deletion of your data where applicable. You also have the right to object to certain types of processing or request that we restrict how your data is used. If you have given consent for marketing, you can withdraw it at any time. To exercise any of these rights, please contact us using the details provided.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. For example, order and transaction data may be retained for a certain period to comply with tax regulations, while account information may be retained until you request deletion or it is no longer needed for business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. Any updates will be posted on this page, and we encourage you to review the policy periodically to stay informed about how we protect your data.